Guides for UK sellers
What each kind of parcel evidence actually establishes, and what the couriers ask a sender for when contents go missing. Written to be useful whether or not you ever use ParcelProof.
A buyer says the parcel arrived empty: what you can actually do
The first 48 hours, what not to say, and the four separate processes running on four separate clocks. Refunding first closes some of them.
Read the guideHow to prove what was in a parcel
Every kind of evidence available, ranked by what it is actually worth, and why the video on your own phone is weaker than it feels.
Read the guideHow to request a courier weight scan for a disputed parcel
The courier's recorded weight belongs to neither side of the dispute. How to ask for it, and what it honestly shows.
Read the guideProof of postage does not prove what was in the parcel
The three separate things a seller can prove, which one an empty-parcel claim actually turns on, and the courier weight scan almost nobody asks for.
Read the guideRoyal Mail missing contents claim: what evidence you need
Evidence of posting and evidence of value, in originals rather than copies. The waiting periods, and the half of the pack most claims are missing.
Read the guideEvri says delivered, the buyer says it was empty
Written for the sender rather than the recipient, because Evri needs the claim to come from you. The 28 day window and what to photograph.
Read the guideVinted buyer says the parcel was empty
What happens to your money while Vinted investigates, why the courier weight scan matters more here than anywhere, and which parcels are actually worth protecting.
Read the guideVinted buyer says the item never arrived
A different problem from an empty parcel, decided on different evidence. What to ask the courier for before the delivery record is gone.
Read the guideWhat evidence can you upload to an eBay payment dispute?
Five files, 1.75 MB in total, JPEG or PNG. There is no video format at all, which explains a great deal of forum frustration.
Read the guideWhat evidence helps in a PayPal dispute?
A dispute, a claim and a chargeback are three different processes, and the evidence that decides one does little in another.
Read the guideIs video evidence any use in small claims court?
What a packing video is worth if a dispute reaches the small claims track in England and Wales, and what it honestly cannot do.
Read the guideAn eBay buyer says it never arrived
Most of the outcome was fixed before the case opened, by whether the tracking number is on the order rather than in your inbox.
Read the guideAmazon says it received 94. You sent 100.
The invoice proves you bought it and the tracking proves a box arrived. Neither says how many units were inside when it was sealed.
Read the guideThe stream proves the pull. It does not prove the parcel.
Live sellers have more footage than anyone and still lose claims, because the footage stops two hours before the moment in dispute.
Read the guideA Depop buyer says it never arrived
Where you stand depends almost entirely on one decision made before it shipped, and most sellers do not realise they made it.
Read the guide
These guides describe what couriers and marketplaces ask for. They are not legal advice, and nothing here promises the outcome of any claim.